Talk to Papi
Send the problem, not a ticket maze.
A person in our Lagos support desk reads the note. Add the shop link, order reference or domain name so we can start with the useful details.
What do you need help with?
Onboarding
Opening the shop
Products, photos, the look of the shop, or getting it ready for the first customer.
Email setup desk
Domains
Your own domain
Connecting a .com or .ng name, checking DNS, or fixing the security certificate.
Email DNS desk
Finance
Money and plans
A Paystack payment, wallet balance, withdrawal, invoice, or plan charge.
Email billing desk
Technical
Something is broken
Checkout errors, storefront bugs, AI assistant issues, or anything not behaving as it should.
Email technical desk
Other
Something else
Press, partnerships, or anything else that doesn't fit the categories above.
Email the team
Network
What changed in Papi
Follow @papinghq on X for product updates, new shop designs, and service notices.
Open @papinghq